Who this policy is for
This policy explains how Refreshing Media Ltd handles personal information when you visit this website, send an enquiry, request support, discuss a project, or become a client.
Refreshing Media Ltd, company number 11708819, is responsible for the personal information described in this policy. For privacy questions, email liam@refreshing.media.
Information collected
The website may collect or receive the following information:
- Contact details you choose to send, such as your name, business name, email address, phone number and website address.
- Information included in your project enquiry, brief, support request, email or questionnaire answers.
- Technical information needed to keep the website secure and reliable, such as server logs, IP address, browser type and requested pages.
- Browser, device and network signals processed by Cloudflare Turnstile when you use the project questionnaire, to distinguish genuine enquiries from automated abuse.
- Analytics information if you accept analytics cookies, such as pages visited, approximate location, device type, browser and referral source.
When you send the project questionnaire, your answers and contact details are securely submitted to this website's enquiry handler and emailed to Refreshing Media. Questionnaire answers are not stored in a website database or saved as enquiry files on the web server. Please do not include passwords, payment details or sensitive personal information.
The enquiry handler keeps short-lived security records to validate form sessions, limit spam and avoid duplicate submissions. These contain random tokens, submission fingerprints and keyed hashes of IP addresses, rather than your contact details or message text. They are kept outside the publicly accessible website. Form tokens expire after one hour. Session records become eligible for automatic PHP cleanup after two hours of inactivity; older request-rate records are cleared when the handler processes further requests.
How information is used
Personal information is used to:
- Reply to enquiries and support requests.
- Prepare project advice, quotes, proposals and next steps.
- Deliver website, hosting, maintenance, content or SEO services.
- Keep records relating to projects, support and business administration.
- Protect the website, hosting environment and email systems.
- Improve the website and understand which pages are useful, where analytics has been accepted.
Lawful basis
Depending on the situation, information may be handled because it is necessary to respond before entering into a contract, necessary to perform a contract, required for legal obligations, or within legitimate business interests such as responding to enquiries, keeping records, supporting clients and securing the website.
Google Analytics is only loaded after you accept analytics cookies. You can reject analytics or change your choice using the cookie settings link in the footer.
Who information may be shared with
Information may be shared with trusted providers where needed to run the website and business, including:
- Website hosting, backup and security providers.
- Cloudflare, which provides the essential Turnstile anti-bot check on the project questionnaire.
- Email and communication providers.
- Google Analytics, if analytics cookies are accepted.
- Professional advisers, software providers or legal authorities where required.
Personal information is not sold.
How long information is kept
Enquiry emails are kept for as long as needed to respond, manage the relationship and maintain business records. Client project records may be kept for longer where they are needed for support, accounting, legal, warranty or operational reasons. Analytics retention is controlled within Google Analytics settings.
Your rights
You may have rights to ask for access, correction, deletion, restriction, objection or portability of your personal information. You can also withdraw analytics consent by using the cookie settings link in the footer.
To make a privacy request, email liam@refreshing.media. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website uses local storage to remember your cookie choice and an essential session cookie when you use the project questionnaire. The session cookie protects form submissions and is not used for analytics or advertising. Google Analytics cookies are only used if you accept analytics. More detail is available in the Cookie Policy.
Cloudflare Turnstile is an essential security service used only on the project questionnaire. It may process browser, device and network signals to identify automated abuse. It is not controlled by the analytics-cookie choice and is not used by Refreshing Media for advertising.